The FIFA 23 players who took part in the FUT Community TOTS Upgrade Single Buy Campaign and were unhappy with the fact that they were sent the wrong items have voiced their displeasure with the situation. When EA Sports inadvertently included TOTS Moments players in the Community TOTS Upgrade Single-Buy-Coin event, it was a mistake on their part. Players who were negatively impacted by this error will be eligible to receive complimentary items from the Community Team of the Season (TOTS). In the current version of FIFA 23 Ultimate Team, players have access to both the Community TOTS squad as well as the Eredevisie TOTS squad. Since quite some time ago, FIFA 23 Ultimate Team has had a thriving TOTS promotion that players can participate in. There is a mixture of players from TOTS and TOTS Moments on both of the teams' rosters, which were made public a week ago after they were initially kept secret. One of the most significant competitions that players in FIFA Ultimate Team (FUT) can take part in is called the Tournament of the Stars (TOTS), and buy FIFA 23 Coins  is listed on the FUT event calendar. This feature awards significantly improved versions of player items to those players who have demonstrated exceptional skill in the overworld competitions.

The Community TOTS squad made a total of 15 TOTS items and three TOTS Moments available for purchase. These were made available to the public. There was not a single one of the three TOS Moments that received a score that was higher than 89 in the aggregate. A TOTS Special Battle Card (SBC) that is dedicated to the newly introduced TOTS squad is made available to players shortly after the launch of that squad. Players who take part in these SBCs have the opportunity to compete for a TOTS player item by submitting a squad for consideration. This opportunity is only available to players who take part in these SBCs. EA has released an update for the Eredivisie TOTS as well as an update for the Community TOTS. However, FUT 23 coins as a result of an error with the latter update, EA will now begin the process of rolling out compensation for the players who were negatively impacted by this issue. EA Sports has announced that the FIFA 23 Community TOTS Packs that they will be distributing will not come with a price tag attached to them. Earn a Community TOTS Player from the Community TOTS Squad was the text that appeared in the description of the Community TOTS Upgrade SBCs when they were first made available to players.

This phrase remained in use up until the time that the Community TOTS Upgrade SBCs were taken out of circulation. When players finished the SBC and were only given one of the three items that were a part of the Community TOTS Moments, it is safe to say that they had the impression that they had been taken advantage of. This is because they were only given one of the three items. Players did not receive what they had been led to believe they would receive because TOTS Moments were included in the SBC even though the inclusion of TOTS Moments was not mentioned in the description of the SBC. This meant that players did not receive what they had been led to believe they would receive. Since then, EA has provided a response and revised the description of the Community TOTS Upgrade SBC as a result of receiving complaints from a sizeable number of players who voiced their concerns via social media. This was done as a response to the fact that EA received the complaints after the Community TOTS Upgrade SBC had already begun.